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Chestionar calitatea serviciilor

GENERAL SURVEY FOR TRAVEL SERVICES at GO TRAVEL - SUNMEDAIR 2010


1. How long have you been a Go Travel (SunMedair) client?
less than 6 months
between 6 months and 1 year
between 1 year and 3 years
more than 3 years
2. Which of the Go Travel (SunMedair) services have you used until now?
International accommodation
Airline tickets
Domestic accommodation
Transfers
Holiday packages
Visas
Special events
Car rentals
Other
3. How would you characterize your collaboration with Go Travel (SunMedair) departments?
  Ticketing Inbound Corporate Outgoing Corporate Holidays Visas Accounting Marketing Couriers
Excellent
Good
Average
Unsatisfactory
More than unsatisfactory
Not applicable
4. What is the average response time from the Go Travel (SunMedair) team, when replying to your requests?
  Ticketing Inbound Corporate Outgoing Corporate Holidays Visas
Less than 1 hour
Between 1 and 3 hours
Between 3 and 6 hours
The following day
After 2 days or more
Not applicable
5. Please evaluate the Go Travel (SunMedair) offers, according to the following criteria:
  Offers matching the requirements of the client Competitive prices Range of alternative options provided Easy to understand information
Excellent
Good
Average
Unsatisfactory
More than unsatisfactory
6. Please qualify the activity of your travel consultants according to the following criteria:
Departament Contact person/persons Professionalism
(mark 1-5)		 Promptitude
(mark 1-5)		 Proactivity
(mark 1-5)		 Attention to details
(mark 1-5)		 Understanding client's needs
(mark 1-5)
Ticketing agent #1
Ticketing agent #2
Ticketing agent #3
Inbound corporate Domestic accomodation
Events in Romania

     
Outbound Corporate International accomodation
Events abroad
Holidays in Romania
Holidays abroad
Visas
Accounting
Marketing
Couriers

Marks index:
1. More than unsatisfactory
2. Unsatisfactory
3. Average
4. Good
5. Excellent

7. Would you recommend Go Travel (SunMedair) to your friends or acquaintances?
Definitely yes
Probably yes
Undecided
Probably not
Definitely not
8. Your recommendation for Go Travel (SunMedair)'s services would go to:
Person/company:

Name/surname:

Phone:

Email address:

9. Which would be the areas where Go Travel (SunMedair) should improve?
10. Your contact data*:
Name:

Gender: M F

Date of Birth:

The company you are working for:

Your title:

Telephone number:

Email:





Organigrama Go Travel

Departamentul ticketing
box 1 Managementul zborurilor din intreaga lume Avand in echipa noastra consultanti de turism calificati cu experienta si know-how, se constituie intr-un…
Departmentul turism extern
box 1 Noi furnizam servicii turistice in intreaga lume pentru angajatii clientilor nostri corporate, care calatoresc in interes de serviciu - cazare,…
Departmentul turism intern
box 1 CazareIn medie, rezervam in Romania peste 50.000 de nopti de cazare pe an. Aceasta putere de negociere ne permite sa…
Departamentul vanzari
box 1 Principala responsabilitate a departamentului de vanzari de la Go Travel este aceea de a dezvolta afacerea prin atragerea unor noi…
Management
box 1 Analizand in detaliu grupul nostru de companii, putem afirma cu certitudine ca realizarile noastre prezente vor avea ecou in 2011/2012…
Departamentul marketing
box 1 Ce este marketingul? Pentru aceia dintre noi care stau in fata televizorului, marketing-ul inseamna publicitate. Pentru altii, care se duc…
Departamentul financiar
box 1 Numaram o echipa de 7 profesionisti, fiecare dintre ei avand mai mult de 5 ani de experienta in industria turismului.…
Departamentul administrativ
box 1 Serviciile aditionale includ intermediere obtinere vize si asigurari, servicii de protocol aeroport, precum si expedierea oricarui alt document si livrarea…

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